INTRODUCTION TO ANGER-INFORMED COACHING™

Learn how to work with anger constructively -

in yourself and the people you support.

A self-led reflective workshop for coaches, leaders, teachers, and helping professionals who want to:

  • communicate more assertively and confidently

  • navigate difficult conversations more clearly

  • understand what sits underneath anger and emotional reactions

  • stop overthinking and shutting down under pressure

  • support clients, teams, students, and relationships more effectively

Using the ARMED Framework™, you’ll learn how to transform anger from something feared or suppressed… into a source of clarity, courage, and meaningful change.

This Workshop Is For You If…

  • you support people professionally or emotionally

  • you struggle with difficult conversations

  • you replay conversations afterwards

  • you hold things in to avoid conflict

  • you overthink your tone or wording

  • you want to communicate more assertively without becoming aggressive

  • you want to better understand anger in yourself and others

  • you want practical reflective tools you can use both personally and professionally

What Makes This Different?

This isn’t about suppressing anger or learning how to “stay calm.”

And it isn’t about becoming louder, harsher, or more confrontational.

Anger-Informed Coaching™ helps you understand what anger is actually pointing to - including unmet needs, crossed boundaries, emotional pressure, values, and deeper patterns underneath reactions.

The goal isn’t to fear anger. It’s to understand it, work with it consciously, and express it more clearly and constructively.

Does This Sound Familiar?

In your role, you’re expected to handle conversations well, even when they’re difficult.

But in reality:

  • You’re dealing with people who are frustrated, reactive, or shut down

  • You’re trying to stay calm and professional while things escalate

  • You want to say the right thing, but in the moment, it’s not always clear what that is

  • And afterwards, you’re left thinking there was probably a better way to handle it

This isn’t about having better communication skills...

  • It’s about knowing how to work with emotion, in real time

  • Because when emotions aren't understood, they're avoided, suppressed, or mishandled

  • And that’s what makes conversations harder than they need to be


What You'll Learn From The Workshop

Most approaches focus on managing behaviour. The ARMED Framework works differently.

It gives you a structured way to understand what’s happening beneath the surface, so you can respond with clarity, not just control your reaction.

Because in emotionally charged situations, it’s not just what you say that matters.

It’s how well you understand:

  • what’s driving the reaction

  • what matters in that moment

  • and what outcome you actually want

ARMED gives you a way to do that, in real time

Not afterwards.

Not when you’ve had time to reflect.

In the moment the conversation is happening

  • A — Awareness and Understanding

    Recognise what’s happening, in you and in others, before reacting

  • R — Recognising Root Causes

    Understand what’s really driving the response (not just what’s visible)

  • M — Mindful Anger

    Create space to think clearly, even under pressure

  • E — Expressing Anger Assertively
    Communicate in a way that is clear, calm, and effective

  • D — Developing Positive Anger
    Use anger as a catalyst for clarity,
    communication, and meaningful change.


For Yourself - And The People You Support

This workshop is designed to support both personal reflection and professional practice.

As you begin understanding your own anger more clearly, you’ll also develop deeper awareness of how anger, emotional pressure, overthinking, shutdown, and conflict can show up in clients, teams, students, and relationships.

The framework can be applied across coaching, leadership, education, communication, and everyday life.

After this workshop, you’ll be able to:

  • Recognise what anger is actually signalling — in yourself and others

  • Stay grounded in emotionally charged situations

  • Slow conversations down instead of reacting too quickly

  • Ask questions that move people forward, not keep them stuck

  • Support others without absorbing their emotions

  • Communicate clearly without escalating or shutting down

  • Use a structured framework in your work, not guesswork

This Work Can Help You:

  • stop replaying conversations for hours afterwards

  • communicate more clearly under pressure

  • understand emotional reactions more deeply

  • hold boundaries with less guilt

  • reduce people-pleasing and emotional suppression

  • feel steadier during conflict

  • support others more effectively through emotional awareness

  • respond more intentionally instead of reacting automatically

Reflections From Participants

“Knowing that anger can be framed as positive, like in a protective or motivating sense, was freeing.”

— Teacher Participant

“It’s a bit of a revelation to think… this anger is actually doing something really useful.”

— Teacher Participant

“Positive anger is anger that motivates and protects in a healthy, calm way that gives boundaries and assists communication.”

— AIC Workshop Participant

Lifetime Access

What's Included

A simple, self-led online workshop you can complete in your own time

  • Short, focused video lessons (10–18 minutes)

  • A guided workbook to help you apply what you’re learning

  • A clear step-by-step framework you can return to again and again

  • Practical tools you can use immediately in your work

  • Lifetime access.

You can move through it at your own pace, and come back to it whenever you need.

Inside The Workshop

Each module combines practical insight, reflective exercises, and real-life application - helping you integrate the framework both personally and professionally.

You’ll be guided through the ARMED Framework step by step:

Introduction: Welcome to Anger-Informed Coaching™

Introducing the ARMED Framework for Understanding and Using Anger Positively. This workshop invites you to explore your own relationship with anger as well as how to support others. Because before we can support others with their anger, we first need to develop awareness and understanding of our own.

What is Anger-Informed Coaching

Anger-Informed Coaching is a reflective coaching framework that helps individuals recognise, understand, and use anger constructively. Rather than viewing anger as something that must be suppressed or eliminated, this approach explores anger as an emotion that can provide important information about our needs, values, and boundaries.

When understood in this way, anger can become a powerful catalyst for clarity, growth, and meaningful change.

Awareness and Understanding

This lesson is the first part of the ARMED model where you will begin with the foundation of anger-informed coaching: awareness.

Before anger can be managed or used positively, it must first be noticed, understood, and explored without judgement.

Many people try to control their anger without ever understanding how it works. This is where we do something different.

In this module, you’ll begin to understand how anger develops in the brain, how it is triggered, and how your thoughts and feelings shape the way it is expressed. Because awareness is the first step in moving from reactive anger to intentional, positive anger.

Recognising the Root Causes of Anger

Anger is a communicative emotion telling you something isn't right. In this lesson you will begin to recognise what causes anger. Anger rarely exists on its own. Beneath anger are often beliefs, values, and unmet needs that shape how we interpret situations and respond emotionally.

When we begin to understand these underlying drivers, anger becomes less confusing and far more informative. Rather than reacting automatically, we can start asking a more powerful question:

What is my anger trying to tell me?

Mindful Anger

There is two sessions in this lesson; the first is about mindful and primal anger. In the previous modules, you would have explored how anger is triggered and what sits beneath it. In the first part of this lesson you will move into the most important part of anger-informed coaching: what to do with your anger in the moment. This is where awareness becomes choice. Because insight alone is not enough. You can understand your anger…and still react in the same way. Mindful anger is what changes that.

In the second part of this lesson, we turn our attention to how to manage anger in the moment.

When anger is activated, your brain can quickly move into survival mode, triggering fight, flight, or freeze responses. In these moments, it becomes difficult to think clearly, listen effectively, or make thoughtful decisions.

Mindful anger management is about learning how to pause, regulate, and re-engage the thinking brain, allowing you to respond consciously rather than react impulsively. This module introduces practical techniques that help create space between trigger and response, making it possible to manage anger more constructively.

Expressing Anger Assertively

In this lesson you will learn how anger is expressed in relationships. Many conflicts arise not because anger exists, but because of how it is expressed. In this module you will explore different anger styles and learn how to move from reactive communication patterns toward assertive and constructive expression. Expressing anger assertively allows us to communicate our needs clearly while maintaining respect for ourselves and others.

This module builds directly on from the previous lesson, mindful anger, where you would have learned how to pause and understand what matters to you, what is true, and what you want.

This module is about expressing that clearly, without falling into reactive patterns.

Developing Positive Anger

In this final module the focus is how anger can become a constructive force for positive change.

This is where everything you would have learned comes together.

Anger is often misunderstood as something negative that must be suppressed or avoided. However, when anger is understood and expressed consciously, it can become a powerful signal that something important needs attention. This is what we call positive anger.

Positive anger allows us to:

• recognise injustice
• set boundaries
• communicate our needs
• take action when something needs to change

Rather than reacting automatically, positive anger invites us to respond intentionally and responsibly.

Integrating Anger-Informed Coaching

By this lesson you would have completed the introduction to the Anger-Informed Coaching™ framework and the ARMED model.

Throughout the workshop you would have explored a new way of understanding and working with anger, not as something to suppress or avoid, but as an emotion that can provide valuable information and motivation for change.

You would have learned that Anger-Informed Coaching offers a framework that helps transform anger from something reactive into something conscious, constructive, and empowering.

Important To Know

You don’t need to have an “anger problem” to benefit from this.

This isn’t about fixing anger.

It’s about understanding it, so you can work with it more effectively
in the conversations and situations you’re already navigating.

You’ll start with your own experience first.

Because that’s what makes it usable with others.

Who This Is For

This is for you if:

  • You work with people and regularly navigate difficult or emotionally charged conversations

  • You want to respond clearly in the moment, not figure it out afterwards

  • You value thoughtful, professional communication (not scripts or quick fixes)

  • You’re open to reflecting on your own responses to improve how you work with others

  • You want a practical framework you can apply across different situations

This Might Not Be For You If:

  • You’re looking for therapy or emotional support

  • You want step-by-step scripts for what to say in every situation

  • You prefer quick tips rather than understanding what’s actually driving behaviour

  • You’re not open to reflecting on your own reactions and patterns

  • You want something done for you, rather than learning how to do it yourself

This is a professional skill, not a quick fix. And the value comes from applying it in your real conversations.


About The Creator

Created by Tanya Heasley: Coaching Psychologist, TEDx Speaker, and PhD researcher in anger and education

This framework was developed through years of coaching practice,
working with people navigating difficult conversations, emotional pressure, and complex relationships.

Alongside this, my doctoral research explores how anger is experienced and managed in professional settings, particularly in education, and how it impacts communication, wellbeing, and decision-making.

What became clear is this:

Most people aren’t taught how to work with emotion in real time. They’re taught to manage it, suppress it, or reflect on it afterwards, but not how to use it constructively in the moment it matters. The ARMED Framework was developed to bridge that gap. It brings together coaching psychology, emotional awareness, and practical communication, into something you can actually use in real conversations.

Access the Workshop

Currently £147

This is a practical, professional framework you can use again and again
in real conversations — not just something you watch once.

  • Lifetime access

  • Self-paced

  • Apply immediately in your work

Important note

This course is designed for educational and professional development purposes. It is not intended to replace psychological, therapeutic, or medical advice. By enrolling, you acknowledge that you are responsible for how you apply the ideas and practices shared in the course.

You’ll have lifetime access to the course, so you can move through it at your own pace and return to it whenever you need.

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