Communicate More Clearly.

Build Stronger Relationships.

Learn the Anger-Informed Coaching® Framework to navigate difficult conversations with greater confidence, emotional awareness, and understanding.

For people who want to stop overthinking conversations, shutting down under pressure, or struggling to say what they really mean.

Learn how to:

  • Communicate assertively without becoming aggressive

  • Stay grounded during emotionally charged conversations

  • Understand what sits underneath anger, conflict, and emotional reactions

  • Navigate difficult conversations more constructively in work and life

Using the ARMED Framework™, you'll learn how to understand what's happening beneath emotional reactions, conflict, and difficult conversations - so you can communicate more clearly, respond more intentionally, and create meaningful change.

You do not need to identify as an "angry person" to benefit from this work. Many people experience anger as people-pleasing, overthinking, resentment, avoidance, frustration, or difficulty expressing what they really think and feel.

What Is Anger-Informed Coaching®?

Anger-Informed Coaching® (AIC) is a reflective coaching framework developed by Dr Tanya Heasley.

Rather than viewing anger as something to suppress, avoid, or get rid of, AIC helps people understand what anger may be communicating about their needs, values, boundaries, relationships, and experiences.

Using the ARMED Framework™, you'll learn how to recognise hidden anger, understand emotional reactions more clearly, communicate more assertively, and use those insights to create meaningful change in your conversations, relationships, and everyday life.

If you want a deeper explanation of Anger-Informed Coaching®, read the blog post here

Does This Sound Familiar?

You want to handle difficult conversations well… but in the moment, your mind goes foggy, your emotions rise, and suddenly you’re trying to manage the conversation, the other person’s reaction, and your own response all at once.

  • Your heart races.

  • You start overthinking how you're coming across.

  • You try to stay calm and professional…

    while internally you're scrambling to work out what to say next.

You then either say less than you really mean… or walk away thinking:

  • “Why didn’t I just say what I needed to say?”

And later on, the conversation keeps replaying in your head.

Why Difficult Conversations Feel So Hard

Most people assume the problem is communication.

But often, the real struggle is what’s happening emotionally underneath the conversation.

When emotions rise, your nervous system starts reacting before you’ve had time to think clearly.

You may:

  • go into people-pleasing mode to keep the peace

  • hold things in to avoid conflict

  • become defensive without meaning to

  • over-explain yourself

  • shut down completely

  • or say things you later regret

Not because you’re bad at communication…but because emotional pressure changes the way we think, respond, and relate in the moment.

And when anger, tension, or frustration aren’t understood, conversations can quickly become reactive, avoidant, draining, or unresolved.

That’s why communication isn’t just about knowing what to say.

It’s about understanding:

  • what’s really happening beneath emotional reactions and conflict

  • why certain conversations trigger shutdown, defensiveness, or overthinking

  • and how to respond more clearly and intentionally while the conversation is still happening — not hours afterwards when you finally know what you wanted to say

What Makes This Different?

Most communication approaches teach you what to say.

But when emotions rise, the real difficulty is often underneath the words.

You may know the conversation you need to have… but in the moment:

  • emotions take over

  • defensiveness appears

  • people shut down

  • tension rises

  • or your mind goes blank completely

And afterwards, you’re left carrying the emotional weight of everything that never really got resolved.

Because difficult conversations aren’t just about communication skills.

They’re about:

  • unmet needs

  • emotional pressure

  • crossed boundaries

  • frustration

  • fear of conflict

  • fear of upsetting people

  • wanting to be understood

  • and not knowing how to express yourself clearly when emotions are involved

That’s where Anger-Informed Coaching™ takes a different approach.

Anger is not the problem. It is information.

Instead of only teaching communication techniques, it helps you understand what’s happening emotionally underneath conflict, tension, defensiveness, shutdown, and difficult interactions - so you can respond more clearly and intentionally in real time.

At the centre of the workshop is the ARMED Framework™ - a practical reflective model designed to help you:

  • stay grounded under emotional pressure

  • recognise what reactions may actually be signalling

  • communicate more assertively without becoming aggressive

  • express needs and boundaries more clearly

  • reduce resentment, shutdown, and emotional avoidance

  • navigate difficult conversations more constructively

  • repair and strengthen relationships through clearer communication

As you begin understanding your own emotional responses more clearly, you’ll also develop a deeper understanding of how anger, conflict, emotional pressure, and communication patterns show up in the people around you - including clients, teams, students, colleagues, partners, and relationships.

Because healthy communication isn’t just about staying calm.

It’s about understanding emotional dynamics well enough to:

  • say what needs to be said

  • hear what’s really happening underneath reactions

  • and respond in ways that create more clarity, connection, and resolution instead of ongoing tension.

What You’ll Be Able To Do Differently:

After working through the ARMED Framework™, you’ll be better able to:

  • communicate more clearly during difficult conversations instead of shutting down, over-explaining, or avoiding what needs to be said

  • recognise emotional reactions earlier — in yourself and others — before conversations escalate

  • stay more grounded and intentional under emotional pressure

  • express needs, concerns, and boundaries more assertively without becoming aggressive or guilt-ridden afterwards

  • stop replaying conversations in your head long after they’ve ended

  • understand what anger, frustration, defensiveness, or withdrawal may actually be signalling underneath the surface

  • navigate conflict with more clarity, confidence, and emotional awareness

  • reduce resentment and emotional build-up caused by holding things in

  • support clients, teams, students, colleagues, or relationships more effectively during emotionally charged situations

  • respond in ways that create more connection, understanding, and resolution — rather than ongoing tension or avoidance

Instead of simply reacting in the moment…you’ll develop a clearer, more practical way to understand what’s happening emotionally and communicate more intentionally while the conversation is actually unfolding.

A Practical Framework For Better Communication Under Pressure

The ARMED Framework™ gives you a practical way to understand emotional dynamics, communicate more assertively, and handle emotionally charged conversations with greater clarity and confidence.

The ARMED Framework™

The ARMED Framework™ is designed to help you navigate emotionally charged conversations with greater clarity, confidence, and emotional awareness.

Instead of reacting automatically, shutting down, avoiding conflict, or replaying conversations afterwards, ARMED gives you a structured way to understand what’s happening beneath the surface - so you can respond more intentionally while the conversation is still unfolding.

It’s designed to help you feel more equipped to:

  • communicate assertively without becoming aggressive

  • recognise emotional reactions earlier

  • understand what conflict may actually be signalling

  • reduce escalation and emotional overwhelm

  • build healthier, clearer relationships in both work and life

  • A — Awareness and Understanding

    Recognise emotional reactions earlier - in yourself and others - before conversations escalate.

  • R — Recognising Root Causes

    Understand what may be sitting underneath anger, defensiveness, shutdown, or frustration.

  • M — Mindful Anger

    Create enough space to think clearly and respond intentionally under pressure.

  • E — Expressing Anger Assertively
    Communicate needs, concerns, and boundaries clearly without aggression or avoidance.

  • D — Developing Positive Anger
    Use anger as a catalyst for clarity, communication, and meaningful change.

This Changes More Than Just Difficult Conversations

As you begin understanding your own emotional reactions and communication patterns more clearly, you’ll also start recognising how emotional pressure, conflict, shutdown, defensiveness, people-pleasing, and frustration show up in the people around you too.

That changes the way you communicate.

Instead of only reacting to behaviour on the surface, you begin understanding what may actually be happening underneath the conversation - both in yourself and others.

This can help you:

  • navigate conflict more constructively

  • strengthen relationships through clearer communication

  • reduce tension, resentment, and emotional avoidance

  • support others without absorbing their emotions

  • communicate needs and boundaries more confidently

  • handle emotionally charged situations with more steadiness and clarity

  • respond more intentionally instead of reacting automatically

The framework can be applied across:

  • leadership and management

  • coaching and helping professions

  • teaching and education

  • parenting and family relationships

  • workplace communication

  • friendships, partnerships, and everyday conversations

Because when people feel more understood, heard, and emotionally safe, communication changes.

And often, relationships do too.

What Changed For Participants

“Knowing that anger can be framed as positive, like in a protective or motivating sense, was freeing.”

— Teacher Participant

“It changed the way I think about difficult conversations and emotional reactions.”

— Workshop Participant

"It gave me a different way to understand conflict instead of just trying to keep the peace."

— Workshop Participant

“It helped me pause and reflect instead of reacting automatically.

— Teacher Participant

“It helped me understand what might actually be happening underneath people’s reactions instead of just responding to the behaviour.”

— Teacher Participant

Lifetime Access

What's Included

A practical online workshop you can move through at your own pace

  • Short, focused video lessons designed to help you apply the framework in real-life conversations

  • A practical introduction to the ARMED Framework™ and how to use it during emotionally charged situations

  • Reflective exercises and guided prompts to help you recognise your own communication patterns and emotional responses

  • Practical tools to help you:

  • communicate more assertively

  • navigate conflict more constructively

  • understand emotional reactions more clearly

  • and stay grounded under pressure

  • A guided workbook to help you apply what you’re learning both personally and professionally

  • Lifetime access, so you can revisit the framework whenever you need support with future conversations, relationships, or emotionally challenging situations

The Workshop Covers:

  • Understanding emotional reactions and conflict more clearly

  • Recognising what may sit underneath anger, tension, shutdown, or defensiveness

  • Communicating needs, concerns, and boundaries more assertively

  • Responding more intentionally instead of reacting automatically

  • Applying the framework in both professional and personal relationships

Inside The Workshop

The workshop guides you through the ARMED Framework™ step by step - helping you better understand emotional reactions, communicate more clearly under pressure, and navigate difficult conversations more constructively in both work and life.

Each module combines practical insight, reflective exercises, and real-life application to help you apply the framework to your own communication patterns and relationships first - before using it to better support others.

The Workshop Includes

Introduction: Welcome to Anger-Informed Coaching™

Introducing the ARMED Framework for Understanding and Using Anger Positively. Understand the foundations of the framework and why emotionally charged conversations can feel so difficult in the moment. This workshop invites you to explore your own relationship with anger as well as how to support others. Because before we can support others with their anger, we first need to develop awareness and understanding of our own.

What is Anger-Informed Coaching

Anger-Informed Coaching is a reflective coaching framework that helps individuals recognise, understand, and use anger constructively. Rather than viewing anger as something that must be suppressed or eliminated, this approach explores anger as an emotion that can provide important information about our needs, values, and boundaries.

When understood in this way, anger can become a powerful catalyst for clarity, growth, and meaningful change.

Awareness and Understanding

Learn how to recognise emotional reactions earlier - in yourself and others - before conversations escalate or communication breaks down.

This lesson is the first part of the ARMED model where you will begin with the foundation of anger-informed coaching: awareness.

Before anger can be managed or used positively, it must first be noticed, understood, and explored without judgement.

Many people try to control their anger without ever understanding how it works. This is where we do something different.

In this module, you’ll begin to understand how anger develops in the brain, how it is triggered, and how your thoughts and feelings shape the way it is expressed. Because awareness is the first step in moving from reactive anger to intentional, positive anger.

Recognising the Root Causes of Anger

Explore what may actually sit underneath anger, defensiveness, shutdown, frustration, or conflict.

Anger is a communicative emotion telling you something isn't right. In this lesson you will begin to recognise what causes anger. Anger rarely exists on its own. Beneath anger are often beliefs, values, and unmet needs that shape how we interpret situations and respond emotionally.

When we begin to understand these underlying drivers, anger becomes less confusing and far more informative. Rather than reacting automatically, we can start asking a more powerful question:

What is my anger trying to tell me?

Mindful Anger

Develop greater emotional awareness and learn how to stay more grounded and reflective under pressure instead of reacting automatically.

There is two sessions in this lesson; the first is about mindful and primal anger. In the previous modules, you would have explored how anger is triggered and what sits beneath it. In the first part of this lesson you will move into the most important part of anger-informed coaching: what to do with your anger in the moment. This is where awareness becomes choice. Because insight alone is not enough. You can understand your anger…and still react in the same way. Mindful anger is what changes that.

In the second part of this lesson, we turn our attention to how to manage anger in the moment.

When anger is activated, your brain can quickly move into survival mode, triggering fight, flight, or freeze responses. In these moments, it becomes difficult to think clearly, listen effectively, or make thoughtful decisions.

Mindful anger management is about learning how to pause, regulate, and re-engage the thinking brain, allowing you to respond consciously rather than react impulsively. This module introduces practical techniques that help create space between trigger and response, making it possible to manage anger more constructively.

Expressing Anger Assertively

Learn how to communicate needs, concerns, boundaries, and emotions more clearly without aggression, avoidance, or guilt afterwards.

In this lesson you will learn how anger is expressed in relationships. Many conflicts arise not because anger exists, but because of how it is expressed. In this module you will explore different anger styles and learn how to move from reactive communication patterns toward assertive and constructive expression. Expressing anger assertively allows us to communicate our needs clearly while maintaining respect for ourselves and others.

This module builds directly on from the previous lesson, mindful anger, where you would have learned how to pause and understand what matters to you, what is true, and what you want.

This module is about expressing that clearly, without falling into reactive patterns.

Developing Positive Anger

Discover how emotional awareness can support clearer communication, healthier relationships, stronger boundaries, and more constructive outcomes.

In this final module the focus is how anger can become a constructive force for positive change.

This is where everything you would have learned comes together.

Anger is often misunderstood as something negative that must be suppressed or avoided. However, when anger is understood and expressed consciously, it can become a powerful signal that something important needs attention. This is what we call positive anger.

Positive anger allows us to:

• recognise injustice
• set boundaries
• communicate our needs
• take action when something needs to change

Rather than reacting automatically, positive anger invites us to respond intentionally and responsibly.

Integrating Anger-Informed Coaching

Bring the framework together into practical everyday use across conversations, relationships, leadership, coaching, education, and emotionally challenging situations.

By this lesson you would have completed the introduction to the Anger-Informed Coaching™ framework and the ARMED model.

Throughout the workshop you would have explored a new way of understanding and working with anger, not as something to suppress or avoid, but as an emotion that can provide valuable information and motivation for change.

You would have learned that Anger-Informed Coaching offers a framework that helps transform anger from something reactive into something conscious, constructive, and empowering.

Designed To Be Practical - Not Overwhelming

You can move through it at your own pace, and come back to it whenever you need.

Important To Know

You don’t need to have an “anger problem” to benefit from this.

This workshop isn’t about fixing anger. It’s about understanding it, so you can work with it more constructively in the conversations and situations you’re already navigating.

You’ll start with your own experience first, because that’s what makes the framework more useful when supporting others.

Who This Workshop Is For

This workshop is designed for people who want to communicate more clearly and navigate emotionally charged conversations more constructively - both personally and professionally.

It may be especially helpful if you:

  • overthink conversations afterwards

  • hold things in to avoid conflict

  • struggle to say what you really mean in the moment

  • want to communicate more assertively without becoming aggressive

  • find yourself emotionally affected by other people’s reactions

  • support others professionally and want a healthier way to navigate emotional pressure and difficult conversations

  • want to better understand what sits underneath anger, conflict, shutdown, defensiveness, or tension

  • are looking for a practical framework you can apply in real conversations and relationships

This Workshop May Not Be For You If…

  • you’re looking for therapy, crisis support, or trauma treatment

  • you want quick communication scripts without deeper reflection

  • you’re unwilling to explore your own emotional responses and communication patterns

  • you’re looking for ways to control or manipulate other people’s emotions

  • you want a passive course you can watch without applying the work in real conversations

This workshop is designed to help you develop greater emotional awareness, clearer communication, and more constructive ways of navigating difficult conversations — in both yourself and the people you support.


About The Creator

Created by Tanya Heasley - Coaching Psychologist, TEDx Speaker, PhD researcher in anger and education, and creator of Anger-Informed Coaching™

After years of working with people navigating difficult conversations, emotional pressure, conflict, and communication struggles, one pattern became impossible to ignore:

Most people are never really taught how to work with emotions while conversations are actually happening.

Instead, they’re often taught to stay calm, suppress emotions, avoid conflict, manage behaviour, or reflect on situations afterwards once the moment has already passed.

The ARMED Framework™ was developed to bridge that gap.

It brings together emotional awareness, reflective practice, communication, and practical real-world application to help people better understand emotional dynamics and navigate difficult conversations more clearly, constructively, and confidently.

Alongside coaching practice, Tanya’s doctoral research explores anger, emotional pressure, and communication within professional and educational settings, particularly how these experiences impact wellbeing, relationships, and decision-making.

Communicate More Clearly. Build Stronger Relationships.

Workshop Investment: £147
Lifetime access included

Learn how to navigate difficult conversations with more clarity, confidence, and emotional awareness using the ARMED Framework™.

This workshop is designed to help you:

  • communicate more assertively without becoming aggressive

  • stop replaying conversations afterwards

  • stay more grounded under emotional pressure

  • better understand emotional reactions and conflict

  • navigate difficult interactions more constructively in both work and life

A practical, reflective framework you can return to again and again - not just something you watch once and forget.

Included With Your Access:

  • Lifetime access

  • Self-paced learning

  • Guided video lessons

  • Reflective exercises and workbook

  • Practical tools you can apply immediately in real conversations and relationships

You’ll have lifetime access to the course, so you can move through it at your own pace and return to it whenever you need.

Know Yourself. Be Yourself. Express Yourself.

Important note

This workshop is designed for educational and professional development purposes and is not intended to replace therapy, psychological treatment, or crisis support.

The framework is designed to help you better understand emotional dynamics, communication, conflict, and assertive expression in everyday and professional conversations.

By enrolling, you acknowledge that you are responsible for how you apply the ideas and practices shared in the course.