Our Refund Policy was last updated on March 17th 2026.
Please read this carefully before using Our Service.
REFUND POLICY
1. Digital Course Purchases
All courses offered through this website are digital products delivered online.
Once enrolled, you will receive access to the course materials through the online learning platform.
2. 14-Day Cooling-Off Period
In accordance with UK consumer law, you may request a refund within 14 days of your purchase.
However, by purchasing a digital course and accessing the course materials, you acknowledge that the delivery of the digital content begins immediately.
Refunds may therefore be declined if the course materials have been substantially accessed, downloaded, or completed.
3. Refund Requests
If you believe the course is not suitable for you, please contact us within 14 days of your purchase to request a refund.
Refund requests should be sent to:
Please include:
• your full name
• the email address used for purchase
• the course purchased
• the date of purchase
Refund requests will be reviewed and processed within a reasonable time.
4. Non-Refundable Circumstances
Refunds will generally not be issued if:
• more than 14 days have passed since purchase
• the course has been substantially completed
• course materials have been downloaded or shared.
5. Coaching Sessions
For 1:1 coaching sessions, the following policies apply.
5.1 Booking and Payment
Coaching sessions must be paid for in advance at the time of booking unless otherwise agreed.
5.2 Rescheduling
If you need to reschedule a session, please provide at least 24 hours’ notice.
Sessions cancelled or rescheduled with less than 24 hours’ notice may be charged in full.
5.3 Missed Sessions
If you fail to attend a scheduled coaching session without prior notice, the session will be considered used and non-refundable.
5.4 Refunds for Coaching
Refunds for coaching sessions are generally not provided once a session has been delivered.
If you have purchased a package of sessions, unused sessions may be refunded at the discretion of Tanya Heasley, minus any sessions already delivered.
5.5 Coaching is a collaborative process and results may vary depending on individual effort and circumstances.
6. Technical Issues
If you experience any technical problems accessing the course, please contact us and we will make reasonable efforts to resolve the issue.
7. Contact
If you have any questions about this refund policy, please contact:
